The Beauty Counter Returns Policy

The Beauty Counter is happy to accept product returns.

Send the products, receipt plus the completed return form to us within 14 days of the original purchase date.

The Beauty Counter

c/o The Sanctuary Skin Care and Beauty

Shop 3-4, 4 Young St

Neutral Bay NSW 2089


Please note:
    • The product must be in resaleable condition – in original packaging that is not opened, used or damaged. We cannot provide refunds on products which do not have the original packaging or have been opened and tested.
    • Your product(s) returned must be returned in same condition as you received them, so please post any returned items carefully to ensure that they arrive safely.
    • Returned items must include a receipt showing the item and date of purchase.
    • We do not reimburse return postal costs unless the item is being returned due to an error of The Beauty Counter.
    • Once a returned item has been accepted we will issue a refund using the same method you originally paid for the item.
    • There will be no returns on sale items except as required by law.
Broken or faulty items

If you have a broken or faulty item, we’re happy to provide a refund, replacement, exchange or store credit, including all postage costs. Please contact us within 7 days of receiving your order, so that we can make the necessary arrangements.